FAQs
When Will My Order Ship?
All orders are usually processed and shipped within 3 business days after purchase.
How do I track my package?
We will send you a valid tracking number once your order is shipped. You can check your real-time shipping status by entering the tracking number on the official carrier website.
Why Can't I Track My Order On The Website?
Please note that logistics tracking information will take 2 to 5 working days to synchronize and display after the tracking number is updated. If you cannot find your package information temporarily, please try again after 1 to 2 days.
Why Is My Shipment Status Not Updating?
Shipment status updates may be delayed due to multiple objective factors. Common reasons include adverse weather conditions, customs clearance inspection, logistics backlogs and other uncontrollable situations.
What Methods of Payment Do You Accept?
We currently accept PayPal as our main payment method for all orders.
What Is Your Return Policy?
Buyers are responsible for bearing the shipping fees for returned items. Original shipping charges are non-refundable. For hygiene and safety reasons, cosmetics, lingerie, underwear and shapewear are final sale items and cannot be returned or exchanged.