Return & Refund Policy

This policy applies to all B2B wholesale orders placed on our site.

1. Customized Products (Custom Logo / Sublimation Tumblers)
All custom printed, branded and sublimation products are non-returnable and non-refundable once production starts, unless there is manufacturing defect or wrong item shipped by us.

2. Stock Blank Tumblers
For blank stock tumblers without custom printing: you may request return within 30 days after delivery. Goods must be unused, unmarked and packed in original package. Return shipping cost is borne by the buyer. A restocking fee may apply.

3. Damaged & Defective Goods
Please inspect goods within 7 days after receiving. Send us photos of defective items + order number to tina0517000@gmail.com. We will offer re-production, partial refund or replacement at our discretion.

4. Refund Processing
Approved refunds will be issued to the original payment method. It may take 5–10 business days to show on your account, subject to bank and payment provider processing.

5. Order Cancellation
Orders can be cancelled before production begins. Once production starts for custom items, cancellation is not available.